Game Admins

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Game Admins

Each server has its own set of game admins who police the game to ensure fair play. Game admins have powerful tools to detect cheating as well as expansive logs beyond what players have in order to investigate and punish those that violate the decalogue. Game admins never play on the server that they admin,

Anonymity

In order to maintain fair play, keep temptations to a minimum, and avoid allowing game admins to be bribed, every game admin is anonymous. Their identities are secret and they have restrictions placed upon them with regards to how they respond to emails, and how they communicate on the public forums so as to not reveal themselves.

The identities of the game admins is considered high enough security that the majority of TR staff members, including the forum moderators, do not know who they are. So do not ask, they don't know either!

Qualifications for Game Admins

Game Admins must:

  • be honest and a desire to apply the rules to all players evenly
  • have a good sense of the game
  • have good knowledge of the decalogue and how it is to be interpreted
  • possess the ability to weigh the facts of a given situation and to make a decision accordingly
  • be able to conduct themselves in a professional manner when communicating with players
  • no longer be active player on the server they admin

Applying to be a Game Admin

The old saying, "Don't call us, we'll call you" applies well to the Game Admin team. Game Admins typically serve for a long time, and when a game admin retires the job is usually offered first to former game admins. If a new game admin is needed then one will be recruited.

Decalogue Violations - Reporting and Appealing

The Reincarnation has thousands of players and it impossible to keep track of what every player is doing every second of the day. Because of this the game admins rely on players to report decalogue violations, suspicious actions, and inappropriate behavior of others. It is every player's obligation to play within the rules, and their responsibility to report when other players do not; even if it is a member of their own guild!

When a report is made the game admins will investigate it. During the course of their investigation a game admin may speak via E-mail or in-game archmails to a player involved in order to make a decision. Player's are expected to be truthful and forthcoming with the game admins during investigations. If a game admin decides that the decalogue has been broken then they may issue a punishment to those involved.

If a player feels that a punishment was unjustified, or that a report was not handled correctly, they may appeal the decision to the game admins and, after that, to the game admin coordinator.

Reporting a Decalogue Violation

All players should report any decalogue violations that they witness, suspicious activities, or the inappropriate behavior of others.

To make a report:

  • Use the "Report a Mage" link under the Great Council section of your main mage page.
  • Include the mage name and ID of the mage(s) you are reporting.
  • Include a description of the violation that you are reporting. Explain what you want the game admins to look for.
  • Include log files, war arrows, arch mails, IRC logs, etc. Anything that you have that you believe will support your report. Note: IRC logs are not deemed reliable information, but will be taken into consideration if provided.
  • Send the report to the game admins of the proper server. (ie., make sure that you send a report for guild server to the guild server game admins)

Game admins should reply to your report, if necessary, within 24-48 hours. If a report is sent on a weekend then additional time may be required.

Appeals process for Decalogue Violations

Appealing a decision by a game admin (either for a punishment that you received, or for lack of action on a report you submitted) must be done by the mage in question. Ie., if your guild-mate is fogged then they must be the one to appeal the decision.

Appealing decisions should be done in-game using the "Report a Player" form found on the Great Council link of the main mage page.

To appeal a decision by a game admin you *must* do the following:

  • First contact the game admin in question and attempt to resolve it with them. Game admins are willing to discuss the punishment with players.
  • If after contacting the game admin no resolution is reached, you may contact the game admin coordinator at coordinator@the-reincarnation.com. If you contact the game admin coordinator include the following in your e-mail:
    • A copy of the initial report.
    • A copy of all emails to and from the game admin.
    • A summary of how you would like for the situation to be resolved.

The game admin coordinator will respond to your appeal within 24-48 hours, or within 72 hours if sent on a weekend.

The game admin coordinator allows for a "second look" at game admin decisions, and decisions by the game admin coordinator will be final.

Reporting Problems with a Game Admin

The Reincarnation strives to maintain an even-handed and fair environment when dealing with decalogue violations, and requires that its game admins conduct themselves in a professional manner.

If a player has a complaint about a game admin, beyond a decision that was not favorable to them, they should report it to the game admin coordinator at coordinator@the-reincarnation.com. The game admin coordinator will review the report and take whatever action he feels is necessary.

Contacting the Game Admins

The game admins may only be contacted via e-mail, thus all players must have a valid e-mail address. Game admins will only respond to a player using the e-mail address registered to their mage. Game admins may contact players either through e-mail or through the in-game archmail system.

Game admins may be contacted in the following ways:

  • Guild Server : guild-admin@the-reincarnation.com
  • Arch Server : arch-admin@the-reincarnation.com
  • Solo Server : solo-admin@the-reincarnation.com
  • Beta Server : beta-admin@the-reincarnation.com
  • Game Admin Coordinator : coordinator@the-reincarnation.com


This page is protected from editing to prevent people revealing admin identities.

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